FAQ

7 Things to Consider When Choosing a Heating and Cooling Contractor

1. Reputation for quality and dependability
   
   Reputable dealers will be able to provide names of satisfied customers in your neighborhood and provide pictures of the work that they have completed. They must also be licensed, insured and provide an ESA permit (<http://www.esasafe.com/GeneralPublic/hc_001.php?s=8 ) for the work that they are about to complete. They will always be able to provide all of this information prior to the commencement of the work.
   
   
2. Prompt, courteous and professional heating & air conditioning services
   
   Reputable dealers always provide an extra measure of convenience with extended hours, emergency after hours service, financing packages and year-round maintenance programs.
   
   
3. Commitment to your satisfaction
   
   Dealers with a solid reputation are committed to 100% customer satisfaction. They realize that actions speak louder than words. So instead of just talking about quality, they practice it through listening, learning and responding to your needs. They depend upon customer satisfaction to grow their business through customer referrals.
   
   
4. Price
   
   The lowest price is not necessarily the best price. Make sure that you receive a detailed quote outlining exactly what you are purchasing. Off brand manufacturers may offer a lower quality product which will affect your enjoyment of your home for many years to come. Extras may not be listed and could be charged at install causing the price to rise. A reputable dealer will always give full disclosure and ensure that the quoted price is the final price. Remember, the lowest price usually brings the lowest service and corners that need to be cut to remain profitable.
   
   
5. Professionalism
   
   Professional dealers will have their staff in full uniforms and all of their trucks will be fully decalled. These are the dealers that will be around for many more years to come. Dealers in unmarked vans are not trying to attract attention and trying to remain conspicuous.
   
   
6. Sub Contractors
   
   Reputable dealers will not sub out the work to subcontractors, who are paid by the job. They employ full time workers who represent their company and will do the best work possible as their living depends upon quality work.
   
   
7. Associations and Memberships
   
   A Furnace or Air Conditioner are one of the most important and costly investments for your home.
   
   Make sure that the contractor that you choose are members of;
   • The Heating and Refrigeration Institute of Canada.
   • Government Licensing Bodies ;TSSA.
   • Better Business Bureau.
   
   If they are not members of professional associations, they may not be there for you when you require after sales service.
   

Total Customer Satisfaction Is Our Goal

When you choose Orzech Heating and Cooling for your home heating, cooling and air quality needs, you can feel confident you've made the right choice. That's because Orzech Heating and Cooling is dedicated to meeting and exceeding your expectations. That means rising to the occasion every time you call, no matter what your comfort concern.

What you can expect from Orzech Heating and Cooling:

• Commitment to your satisfaction - We realize actions speak louder than words. So instead of talking about quality, they practice it through listening, learning and responding to your needs.
• Prompt, courteous and professional service - Orzech Heating and Cooling provides an extra measure of convenience with extended hours, emergency service, financing packages and year-round maintenance programs. We're open 24 hours a day, 365 days.
• Innovative product offerings - Orzech Heating and Cooling offers a variety of innovative products and services to make your home more comfortable. We also provide suggestions for saving money on your utility bills and improving the quality of the air you breathe.
• Technical expertise and certification - We have technicians on hand who can select the right HVAC equipment for your home, install it properly and keep it in good working order. All of our technicians are certified gas fitters.

Premium Products and Services from Orzech Heating and Cooling

Want the best of the best? Orzech Heating and Cooling is trained and independently evaluated on an ongoing basis, as a Dave Lennox Premier Dealer we deliver a level of comfort and service no one else can match.