Clera Windows + Doors
6 months ago
I ordered 2 bedroom windows with screens from Clera in late 2023. I had them installed in late January 2024. The screens didn’t fit properly and couldn’t be removed. The sales rep came to my house on March 1. She was able to force the screens out and gave them to their installer who would make the adjustments and get them back to me. It took approximately 10 emails to her and Clera’s head office before I finally got my screens back on May 17th. They had them for 2 1/2 months. No one apologized for the fact they had my money since January 29 and I still had no screens. The only time the head office contact said sorry was when I asked for some compensation for the delay in delivering the finished product. Then she said sorry, but according to the terms of the contract they weren’t obligated to give me anything.
I wouldn’t recommend them to anyone!
The Business Owner Replied:
Hi Jerry,
You did not report that the screens were too tight for some time. We responded by immediately going to your home to inspect and try to remedy the situation. Policy is that the screens, if unsatisfactory are to be returned to head office, and new one's are sent out. This process takes time, as everything is custom fit, and then delivery time. Installer had the intention to save you that time, even going against company policy and doing the adjustment on his own time. (To please a customer) And then it was explained to you that there was a personal emergency. It took 6 weeks to them back to you. There was no need to e-mail 10 times. You mentioned in your email it would take 10mins, but sorry, it's a lot more than that. The 2 windows were sold to you at a great price, and are installed beautifully. I hope you will consider adjusting your review to reflect the entire purchase instead of using this method to discuss a discount.
Written on 05/30/2024
Hi Jerry,
You did not report that the screens were too tight for some time. We responded by immediately going to your home to inspect and try to remedy the situation. Policy is that the screens, if unsatisfactory are to be returned to head office, and new one's are sent out. This process takes time, as everything is custom fit, and then delivery time. Installer had the intention to save you that time, even going against company policy and doing the adjustment on his own time. (To please a customer) And then it was explained to you that there was a personal emergency. It took 6 weeks to them back to you. There was no need to e-mail 10 times. You mentioned in your email it would take 10mins, but sorry, it's a lot more than that. The 2 windows were sold to you at a great price, and are installed beautifully. I hope you will consider adjusting your review to reflect the entire purchase instead of using this method to discuss a discount.
Written on 05/30/2024
10 years ago
Clera sales, customer service, and installation teams are all top-notch. I appreciate the help that I got to choose and install my three front bedroom windows last month. As much as I hate to admit it, I couldn’t do it alone and for that I have to give you a tip of the old hat. Thank you Clera!
The Business Owner Replied:
Your referral is the best tip we could hope for! Thank-you for choosing us Joe!
Written on 08/13/2014
Your referral is the best tip we could hope for! Thank-you for choosing us Joe!
Written on 08/13/2014
10 years ago
I have to Thank Melissa at Clera for being so great with me. I was stressed about putting in new windows and I must have called her about 10 times! She was so patient with me and answered all my questions. What a sweetie. Thanks so much! Our windows look fantastic and the whole house feels like it got a make-over.
The Business Owner Replied:
We do what we can to make the experience as easy as possible for the customer. Thank-you for the review!
Written on 03/11/2014
We do what we can to make the experience as easy as possible for the customer. Thank-you for the review!
Written on 03/11/2014
10 years ago
I will admit that these windows were priced a little higher than I wanted to go but after such a great customer service experience with the guys at Clera I went for it anyway. It was a good decision because our windows are beautiful and they’re almost always the first thing someone compliments when they come into our home :) I have recommended Clera to friends before and will do so again
The Business Owner Replied:
Thank-you for your recommendations Greta! We appreciate it.
Written on 02/25/2014
Thank-you for your recommendations Greta! We appreciate it.
Written on 02/25/2014
10 years ago
The new windows look so awesome in our house, lot’s of the neighbors have already complemented us! It was well worth the time and money and it cost even less then they quoted us in the first place. I don’t think I could imagine better service, Clara was awesome.
The Business Owner Replied:
Thank-you for the great review! If there is anything Clera could have done , or could do to make your experience a 5 star rating, please contact your consultant. We work hard to be the best.
Written on 02/03/2014
Thank-you for the great review! If there is anything Clera could have done , or could do to make your experience a 5 star rating, please contact your consultant. We work hard to be the best.
Written on 02/03/2014
10 years ago
Clera put in casement windows in my living room five months ago and I could not be happier with them. They are made with real quality and are so easy to clean. These windows provide a lot of ventilation, so I have saved a lot of money on my electricity bills. My old windows did not have great ventilation, so my electricity bills used to be pretty expensive.
The Business Owner Replied:
Thank-you! It is wonderful to hear about the energy savings customers enjoy after changing their windows with Clera.
Written on 02/03/2014
Thank-you! It is wonderful to hear about the energy savings customers enjoy after changing their windows with Clera.
Written on 02/03/2014
11 years ago
I bought a fiberglass door from Clera six months ago and I still can’t stop talking about them. My fiberglass door looks really beautiful with my home and the two men who installed it were so nice. They were very friendly and installed the door perfectly. I really recommend this company.
The Business Owner Replied:
Striving for perfection is important to Clera. Thank-you for the perfect 5 star review!
Written on 12/05/2013
Striving for perfection is important to Clera. Thank-you for the perfect 5 star review!
Written on 12/05/2013
11 years ago
If you need new windows or doors in your home, I suggest going with Clera. I know for a fact that you will not be disappointed. These guys are specialists with doors and windows and will not leave you disappointed.
The Business Owner Replied:
Yes Henry, that's right! Thank-you for for saying so.
Written on 12/05/2013
Yes Henry, that's right! Thank-you for for saying so.
Written on 12/05/2013
11 years ago
I had the pleasure of working with Clera Windows & Doors seven months ago and I am very grateful. I had some windows installed in my kitchen and bathroom. They still look great today. Clera Windows & Doors is one of the most professional companies you will ever come across. When they install your windows, you do not have to worry about them cracking a few days later. If something does happen to them, they are backed by a warranty. You really can’t lose. I am just upset I didn’t find out about these guys sooner. If I did, I wouldn’t have wasted so much money on poor quality windows.
11 years ago
I had the pleasure of working with Clera Windows & Doors seven months ago and I am very grateful. I had some windows installed in my kitchen and bathroom. They still look great today. Clera Windows & Doors is one of the most professional companies you will ever come across. When they install your windows, you do not have to worry about them cracking a few days later. If something does happen to them, they are backed by a warranty. You really can’t lose. I am just upset I didn’t find out about these guys sooner. If I did, I wouldn’t have wasted so much money on poor quality windows.
The Business Owner Replied:
:) We're always here for you!
Written on 12/05/2013
:) We're always here for you!
Written on 12/05/2013
11 years ago
If you need windows or doors installed in your home, I would highly suggest going with Clera Windows & Doors. This company truly can’t be beat. They are very affordable and their windows and doors are so energy efficient. I had windows installed in my kitchen and living from Clera about eight months ago and I could not be happier. The windows are such good quality and truly save me money on my energy bill each month. When you get your windows installed by Clera, you don’t have to worry about them cracking or rusting. These guys know exactly what they are doing. If something goes wrong with your windows, they are backed by a great warranty. I can’t believe I didn’t hear about Clera years ago. If I did, I wouldn’t have wasted money on flimsy windows that crack easily. They will be only guys I call from now on to install my windows in my house.
The Business Owner Replied:
Thank-you for the well writen reveiw!
Written on 10/19/2013
Thank-you for the well writen reveiw!
Written on 10/19/2013