I would like to preface my feedback by stating that I generally do not leave either positive or negative comments on the Internet and respect the right for all businesses to earn a profit. However, I felt compelled leave feedback in the case of CASI Air and Water because I have never felt quite so disrespected before and am rather shocked and appalled by their lack of transparency and professionalism...

As part of their duct cleaning services, they offered my mother (who is a widow) free furnace filter inspection/replacement for three years. As such, she was notified by the company this week that they would perform their annual inspection today at no cost. The Service Technician who I later discovered is the Owner of the company, was about one hour late which I completely understand since it is a busy time of year. Upon his arrival, he proceeded to remove the old furnace filter and informed us that he would return later in the evening with a new furnace filter. After not hearing back from him for several hours (three hours to be exact), I had to contact the office around 7pm to let them know that we were still waiting for a new furnace filter replacement. The same Service Technician/Owner eventually showed up at around 10pm that same evening and proceeded to bill my mother for the new furnace filter which cost $60.00. Needless to say that not only was she surprised by the cost but also quite hurt because she felt that she had been misled and taken advantage of as a senior citizen...

When I called the Service Technical/Owner on his cell phone on her behalf to simply query the billing around 10:30pm that same evening, I was treated rather rudely (not only did he complain to me about his long and difficult day, he also stated repeatedly that he had the right as a business owner to charge my mother for the new filter so that he could make an $8.00 profit on a $52.00 furnace filter). After hearing him explain his side of things which included the use of colorful language (profanity) for approximately 10 minutes or so, he finally relented and told me that he would refund the money that evening if I texted him my email address as he said he needed that information before he could send me the refund. Not only did I text him the requested information immediately, I also sent him an email with the requested information just to be safe. Unfortunately, as of the time of this post, I have yet to receive any refund which I must admit, is extremely disappointing because the Service Technician/Owner did promise to refund the money that evening if I texted him my email address...

I would like to add that during our phone conversation, I remained quite cordial and open to his explanation of things because I try to respect everyone at all times. However, the Service Technician/Owner accused me of basically "wanting something for free" and actually, hung up the phone during our conversation which again, was quite rude and inappropriate since I was completely respectful and courteous towards him. When I called him back a few seconds later, he again reiterated his promise to refund the money and then abruptly concluded our phone conversation by informing me that my mother and I were "dead to him" and that we should "go find another company" to handle our affairs which I honestly felt was uncalled for and in extremely poor taste because I do not believe that my mother and I did anything to justify such verbal abuse and open hostility. Moreover, I am simply appalled by the lack of respect and professionalism exhibited by the Service Technician/Owner and would strongly encourage anyone considering using this company to look elsewhere because, as previously mentioned throughout this post, they appear to be quite dishonest and rather unprofessional particularly when it comes to addressing sincere concerns raised by customers...

Had my maitance done today with Josh Johnstone. I have been dealing with this company for the last 2 years, they replaced my furnace an ac ,have kept up with the maintenance and service in a professional ,caring manner. Josh serviced my furnace today in the same manner and installed a ultraviolet system to help with the air quality in our home thank you couldn't ask for a more courtesy professional and caring company, keep up the amazing work that you do thank you

Josh came today to inspect our furnace , UV light and humidifier. He was very thorough and able to answer all my questions and concerns. He also recommended some steps to improve the air quality in our home. I was very pleased with the visit

We had a furnace and AC scheduled but cancelled the project well before the latest acceptable cancellation date. The $5198 down payment we were promised would be refunded, was never received. Phone calls didn't help. There was always some excuse or other why we couldn't have the money just yet, and now, two years later, we still don't have our money. My advice: don't deal with this company.

I am not one bit pleased with this company. I have complained about the dirty crpet they left. I am always promised they will have it cleaned and after about 4 years, it is still dirty. People, please be aware of CASI. I wish I had never allowed them to enter my home.

Casi installed the wrong size furnace and air conditioner 3 years ago. There have been many techs show up, each one fiddling with parts in an attempt to make it work anyway. Several of these techs verified the units are too small. The last Tech told me that because of all the changes they made in attempt to make it work, my furnace unit is not efficient any more. This is evidenced by London Hydro because I had to pay an additional 300 over budget, from the period of September to March of this year. The owner even came over to look at it and told me all would be resolved by Christmas. Now they will not answer my phone calls. I wrote to them twice and have not receive a response. Also the 10 year warranty they gave me is no good because they did not register the units with American Standard. American Standard told me they do not do anything with one of their suppliers. So I am suck with units that run nonstop and do not reach their temperature.

I installed the top notch furnace (fully automatic) with a humidifier a year ago and am fully satisfied. Now I am installing a tankless heater plus the coil for the antimold inside the furnace. I am convince it's the right thing to do.

Josh arrived today for filter replacements and discovered we were missing a UV filter for the air conditioner. We were well pleased with his careful approach and found him to be competent, efficient and cheerful

josh was here today to service my furnace he did a amazing job today explaining stuff helping you out best he can you can tell he actually cares for the job and so for the people.

Josh came to my home today to check and service my furnace, etc. I have never had such a friendly, pleasant and honest service person. Come back any time Josh.

Josh Johnston was prompt, professional and efficient checking my humidifier and furnace filters. Thanks Josh

Ron came to do an efficiency review of my home and recommended products to me. I felt he was very honest on only tried to sell me what I really needed. Everything has gone smoothly just as Ron promised and he has been very responsive to any questions I have had along the way.

still waiting for promised cheque .. Shyla was that June you promised that .. only about 50 email follow up .. now you don;t even reply ... didn't qualify for rebate .. then they promised to refund that amount .. oh well took 38 days to get furnace correct ... wish I had never let saleman in the house... what was installed is sub par... units 25 years old were better!!!

do not do business with this company promise refunds and than wont honer what they have promised bad business had issues after install as well and got the run around problem was never addressed with proper fix

Had Derek from Casi in my home the other day to do my annual inspection/filter change, the knowledge he brought with him was fantastic! He explained a few things to me that I was not aware of :) Very professional and very efficient at his job! Thank you Derek for a great job!

I was very happy in the beginning with this company. Not so much now. They were very quick to put the furnace and air in. Had to come back because they connected the outside vent wrong. Then they did not have the right filter for the unit so they had to use ours until one came in. Then they said they would come back when it got warmer to charge the air. Well we called because they did not. We had that hot weather brand new air conditioner and we could not use it. We called and asked when they were coming. They said oh you have to make an appointment. Made appointment. They did not come. We called again. Set another appointment. No show. Called them they said we did not have an appointment for us. Really? So we called again. We will see if they show tomorrow.

Today a young man named Derek came to do a final inspection of our new furnace, he was very thorough, very knowledgable and very polite, explained everything in depth so we understood. We have experienced high pressure sales from 2 other CASI employees who will never be inside our home again. It's good to know there are still good people working at CASI of which Derek is definately one.

Had Mitch from casi come over today and clean my furnce duct work he was kind clean and well mannered did a excellent job I would recommend this company to anyone who needs work done on there furnce or ac great company keep up the good work

We installed a new furnace, air conditioner and water heater last summer with this company. We very much regret the decision. The equipment they installed is fine (besides the mess left after the install, failure to remove the water heater they said they would, the inspector coming and commenting to the many errors made on installation) but beyond frustrating is the failure to return calls, the mis-information we have received and not to mention the thousands in rebates they guarantee that now 10 months later we have not seen a penny of. I would advise everyone to not allow the duct cleaning service they offer into your home and be prepared that even just a filter change will result in HIGH PRESSURE sales of everything else you "need" to get.

The people in this company are very friendly, but they aren't very organized. When the furnace was due to be installed in December nobody showed up for the initial appointment. The next day they called to rebook it for the following day. Now it's May and we are still waiting for our air to be installed. I called to make an appointment on Tuesday May 1st, someone called me on Thursday morning and said they would be there between 12-2 the next day to hook it up, but probably closer to 2. A guy showed up to go over the 10 year warranty (which I had already done), but he had no idea about hooking up the air. I called them back and they said how sorry they were about the misunderstanding, and they would try to have someone give me a call next week hopefully to make an appointment to install the air. Again.. very nice people, very disorganized when it comes to getting things done. We will see if they actually follow up with the call next week.

I would first like to start off by saying, kevan Lealie YOU ARE THE MAN !!!I called you frantically because my fernce broke and I work swing shifts and have a young family who were home with no heat, You didnt hesitate, or stall to find time, you replied with you'll be here in the morning, As you were with your own personal heaters to keep my family warm, till our furance was in. Also THANK YOU to your crew, who was always poliet, quiet when our baby was sleeping, and cleaned there mess,On a Good note a finall thank you to everyone,I HIGHLY recommend Kevan Leslie to purchase ypur next furnace from I guarantee you wont regreat it !!!!

Had issues with thermostat not igniting and several technicians checking it out, but CASI offered to come look as we have several of their components on the furnace and he spotted the problem right away - very pleased with their work and dependability.....

Ron will not only provide the HVAC system best suited for your house, but will do so in a courteous and professional manner. He will explain the process involved and make you feel comfortable with your decision. Detailing the available rebates and arranging for the energy audit will further an overall great experience.

Beware of these folks!! Recently they came out to my mother's home for an annual inspection of the furnace. The service tech noticed a rust hole in the outer shell of the rental water heater (the inner vessel was fine). He went into a scare tactic sales pitch stating the the water heater was ready to burst and proceeded to push a $4000 tank-less replacement that she didn't need. Extremely disappointed they tried to take advantage.

2 years ago Casi cleaned our ducts Great job!! We also bought a uv light system for $1000 good investment. But the trouble is with the sales person. My wife has alzhelmer's so she does not realize everything going on. She should not be taken advantage of. Six months ago a sles person from Casi showed up to inspect our furnace. We RENT the furnace from Reliance. The sales person tried to sell a $3000 filter system I said we RENT and do not want the system. Last week sale person showed up again to check our RENTED furnace I was out for about a hour, He said the humitifier was leaking and made a work order for repair which my wife signed and put down a deposit, Cost $676.87 He was gone when I got back I phoned and cancelled the work. We RENT the furnace I called Reliiance for the repair. It was a loose hose clamp service man in and out 15 minutes. Cost no charge Casi for same cost $676.87. My wife put down a deposit I called 4 times still no refund. I feel that the sales person took advanage of a person with ALZHELMER,s that is not playing fair, Serviceis great Beware of the sales. They do not play nice get a second opinion for work!!!!!!!!!!!!

I SEE YOU ONLY POST THE POSITIVE REVIEWS AND NOT MINE

Jacob did a wonderful job. They were knowledgeable, friendly and provided a great service. There was a slight error during the installation, but I was offered a free filter replacement as compensation. They own up to any mistakes and do everything they can to make it right, and the definitely did in this case! Thank you for your hard work and I will definitely be doing business with them in the future!

Derek Grigg came out and checked the work that was done installing my new furnace. Of course it was beyond reproach. We then discussed a UV light and we both agreed that it really was beneficial to me and my family. Kudos to Derek for an outstanding job a workmanship and personality to identify with me and my needs.!!!!!!!!!!!!!!!!!

had first apt scheduled march 27, 2018..They cancelled due to truck breakdown, no worriesd, rescheduled for following Monday at 3 pm.. Technician called at 11 45, they were ahead of schedule, wanted to clean my ducts at that time. Explained I rearranged my work schedule so that I could be home for 3. Thwy told me it was not worth the wait to stick around in town for 3 hours, so they cancelled the appt. I phoned office, spoke to Melissa who was very courteous, however no attempt was made by management to contact me, still waiting for this call to a very unprofessional work ethic...

What started as a very cold Saturday morning turned into a good thing!!! My furnace had "died" and CASI had an emergency number to call. I planned on replacing the furnace this year and add an A/C unit...but was hoping to wait until May. They were able to get the heat going BUT the furnace might not make it. Ed from CASI came out to explain in detail the rebates available...as well as answer questions. We've gone ahead and installed the furnace, A/C and hot water tank (no more rent). The energy auditor was out today and once I have the second item installed and audited...I can expect the rebate cheques. I wanted to say a huge THANK YOU to Ed, Abe, Ryan, Joseph, Jason, Pete and Shyla!! You exceed the qualities I value including knowledge, expertise, professionalism and customer service. YOU'RE AWESOME AND AGAIN MY SINCERE THANKS!!!

New furnace installed in October and as of 10/09/2018 furnace still not working properly. Ownership deletes my poor reviews. Another service tech was promised to be here first thing in morning again and it is now almost 2 pm and no show. They have tried to explain the problem but 2 months into repairs it still doesn't work properly. NO NOT LET THESE PEOPLE IN YOUR HOME. THIS IS MY 3RD BAD REVIEW BUT STILL NO HELP!!!!!

Professional, courteous and did a great job!

Very pleased with the work, Great prices!

The Guys were on time, very professional and offered a 3 year guarantee on the work!