Arva Appliance Centre
1 year ago
Well, I was not going to post a review because I thought that the issue would have been resolved by now... but NO!!!
In May 2023, we went to Arva Appliances to look at new stacked washer and dryers. We decided on Blomberg with Mitch, as the salesperson. On installation, one of the feet was missing so, John from the warehouse came out (on his own) to replace it. John jostled the machines so hard that he wore the black rubber off most of the feet and scratched the hardwood floor. When John and Brandon came back to replace all 4 feet, Brandon cleaned the black marks and did not do anything about the scratches. Today, I spoke to Mitch and he as well as John have given me attitude and denial... such a really bad choice for customer service. Truly disappointed!!
The Business Owner Replied:
Please read our entire review response for clarity.
Upon delivering your new washer, our delivery team noticed the front leg was not right, so they took it off and our Warehouse Manager came out and replaced it right away. There was nothing wrong with the black pads on the feet, but as you demanded that all 4 feet be replaced, we gladly ordered a set and installed them for you. At no time did you note any damage or scratches to your floor, however they did notice wear marks from your old machine when they were down on their hands and knees scrubbing your floor for you. Almost 3 months, (yes 3 months) after the delivery you contacted your Sales Associate and told him there were marks on the floor beside the washing machine, he asked for pictures which you kindly sent. However, upon looking at the pictures (examined by your Sales Associate, the delivery team, the Service team that came out to install the new feet, and Management), it was determined that the finish is worn off your flooring about 4 inches away from the washing machine, clearly caused by something else. (It is definitive that this is from your old washing machine legs, as it shows a different footprint form the new machine. You can also obviously see that the finish is worn off the floor, and has been like that for some time as you can see the discolouration and stain on the area. (A picture, you, yourself sent to the Better Business Bureau, and now have posted on Google.
If we had caused any of those marks, we would have been happy to repair it. But obviously this is not a ‘Damage” situation.
I see you have posted your complaint on as many review sites as possible to get your message across.
Every time you have contacted our staff, whether it be the sales team, warehouse, or service dept. you have been extremely belligerent, and abusive to everyone you have been in contact with, and our staff has asked that they no longer have to accept your calls. Today when you spoke with your Sales Associate, you were way off the charts with your anger, you were screaming so loud that your threats could be heard through the receiver of the phone by other Staff Members. Throwing a temper tantrum and threatening our staff only makes things worse. If you behave this way in the store, you will be asked to leave. Our entire Team has been nothing but cordial and polite with you, and we ask that you do the same.
Written on 10/06/2023
Please read our entire review response for clarity.
Upon delivering your new washer, our delivery team noticed the front leg was not right, so they took it off and our Warehouse Manager came out and replaced it right away. There was nothing wrong with the black pads on the feet, but as you demanded that all 4 feet be replaced, we gladly ordered a set and installed them for you. At no time did you note any damage or scratches to your floor, however they did notice wear marks from your old machine when they were down on their hands and knees scrubbing your floor for you. Almost 3 months, (yes 3 months) after the delivery you contacted your Sales Associate and told him there were marks on the floor beside the washing machine, he asked for pictures which you kindly sent. However, upon looking at the pictures (examined by your Sales Associate, the delivery team, the Service team that came out to install the new feet, and Management), it was determined that the finish is worn off your flooring about 4 inches away from the washing machine, clearly caused by something else. (It is definitive that this is from your old washing machine legs, as it shows a different footprint form the new machine. You can also obviously see that the finish is worn off the floor, and has been like that for some time as you can see the discolouration and stain on the area. (A picture, you, yourself sent to the Better Business Bureau, and now have posted on Google.
If we had caused any of those marks, we would have been happy to repair it. But obviously this is not a ‘Damage” situation.
I see you have posted your complaint on as many review sites as possible to get your message across.
Every time you have contacted our staff, whether it be the sales team, warehouse, or service dept. you have been extremely belligerent, and abusive to everyone you have been in contact with, and our staff has asked that they no longer have to accept your calls. Today when you spoke with your Sales Associate, you were way off the charts with your anger, you were screaming so loud that your threats could be heard through the receiver of the phone by other Staff Members. Throwing a temper tantrum and threatening our staff only makes things worse. If you behave this way in the store, you will be asked to leave. Our entire Team has been nothing but cordial and polite with you, and we ask that you do the same.
Written on 10/06/2023
